Assessing Digital Technologies’ Impact On Secretaries' Job Performance In State-Owned Universities In South-West, Nigeria

Abstract

In the contemporary professional realm, digital technologies have become crucial for improving job performance, particularly in secretarial administration at state-owned universities. This study, "Assessing Digital Technologies' Impact on Secretaries’ Job Performance: A Study of State-Owned Universities in South-West Nigeria," investigates the influence of digital tools on secretarial efficiency and effectiveness. It examined the availability and readiness of secretaries to adopt these technologies, offering insights into their current digital integration. The study employs a descriptive survey design, sampling 315 secretaries from six universities using the Digital Technologies' Knowledge Questionnaire (DTKQ). Findings reveal that digital technologies are moderately to highly available, with an overall mean score of 3.37, indicating reasonable access. Utilization of these technologies is moderate, with a mean score of 3.33, highlighting the need for improved training and support. The study underscored the importance of enhancing access to digital tools, providing comprehensive training, fostering a supportive digital culture, implementing strategic governance, and promoting collaboration among secretaries. These measures can significantly improve administrative efficiency and secretarial job performance in state-owned universities in South-West Nigeria.