Impact Customer Service Delivery On Customer Relationship Management in Customer-Centric Service Firms. Journal of Management and Business Sciences, [S. l.], v. 2, n. 1, p. 44–59, 2024. Disponível em: https://journals.iuiu.ac.ug/index.php/jombs/article/view/934. Acesso em: 18 sep. 2025.